We are very excited this year to be celebrating our 50th Year of Fireplaces!!
ADVICE. We have a great showroom & showroom staff. We have a large showroom in the heart of Nottingham that is open 6 days a week with friendly, well trained staff and over 40 working live displays of solid-fuel, gas & electric fires, wood mantels, beams, shelves, stone & marble mantels, slate, granite, tiled hearths….. the list is endless. We were the first showroom in Nottingham to be a HETAS approved retailer, meaning we can offer up to date technical advice in the showroom.
PRODUCT. We have the best products. We have hand picked the best brands, local craftsmen & stone masons to bring a vast range & combination of products. We use lots of fantastic British manufacturers as well as offering the best in Scandinavian & European products. You will find many fireplaces in our showroom that we have designed ourselves.
DESIGN. We offer a free design service. Whether you just need minor alteration to your fireplace or are planning a full feature fireplace wall incorporating shelving, TV’s & media, we can help design and advise on colours & materials. We can also produce full CAD drawings. We work directly with our customers or with architects, builders & interior designers on larger projects.
SURVEY. We have a dedicated in-house surveyor. We always carry out a home visit to check suitability prior to your installation or order. Our surveyor will go through the installation options with you, guide you through the process & advise on how the work to the fireplace will need to be coordinated with any other work you are having done in the room such as flooring or decorating in order to achieve the best possible finish. The surveyor will also help with advising on the size of the fireplace & heat required for the room to ensure it looks right & performs correctly.
INSTALLATION. We have our own experienced in-house installation teams. We only use our own fully employed HETAS & GAS SAFE fitters to install our products. No sub contractors. All our fitters are employed by us all year round, they take pride in their work and have a vast amount of experience and knowledge. Our senior engineers have over 30 years of installation experience each.
AFTER INSTALLATION. We offer a 2 year guarantee on our workmanship & ongoing support. We offer the best possible after sales because we only install products we have supplied with our own in-house installation teams. We have a direct link back to the manufactures for any warranty claims or future parts required. We understand too, that sometimes you may require a little help & advice once you have your new fireplace installed. We are here to help with operation of your new appliance including firing of a woodburner & operation of gas or electric fires. We can also help with caring for stone, slate, granite & marble fireplaces.
SERVICING. We offer ongoing servicing on gas & solid fuel fires with no contract. We will send you a reminder each year to let you know your appliance is ready for a service. All servicing is carried out in-house with our own engineers. We take care of all the important safety & performance aspects of servicing the fire but also give the fire a full clean out, respraying coals on gas fires, respraying fire backs, cleaning the glass & generally keeping your fire both looking & performing great.