Aftercare & Maintenance

We guarantee all our workmanship for two years to give you piece of mind, but our aftercare doesn’t just extend as far as our workmanship guarantee. We also offer ongoing help & support with all our fires & fireplaces; whether it’s just a quick question about how best to clean your new fireplace or if you need a little help getting to grips with lighting your stove, we are always here to help. Our aim is to ensure that you are happy caring for your fireplace & confident in using your new fire.

We stock a vast range of products in the showroom to help you care for your new fire & fireplace.

It is recommended that you have any gas or solid fuel appliances serviced annually to ensure safety & performance. We offer all customers the option to be added to our servicing database after we have installed the fire. We will then send you a reminder that a service is due. All the work to service your fire is undertaken with our own in-house service engineers. We carry out the required safety checks & maintenance required on the fire each year as well as cleaning the fire, respraying coals, cleaning the cast, & making the fireplace look like new again. 

If in the future your fire requires a new part, we can arrange this for you by dealing with any warranty claims with manufacturers on your behalf, or sourcing parts from our suppliers for older fires too.

How do we do it?

Our Highly Trained Staff

Our highly trained staff are here to help with ongoing advice. Whether you just need to ask a simple question or have a more technical enquiry we will be able to help!

Inhouse Service Engineers

Our in-house service engineers are expert at our vast range of products which ensures they can effectively service & maintain your fire for years to come. Our engineers are trained to not only take care of the safety elements of the fire but also keep your fire looking great too.

Annual Reminder

Life is busy & remembering to book your service can be easily overlooked. We send a reminder each year when your fires is due for a service. There is no contract or obligation to book in with us.

Design & Create

We can help you create your prefect fireplace, whether you are just looking for a little refresh with a new fire or surround or a completely new fireplace. We recommend an initial visit to the showroom where our friendly showroom team can help you with lots of ideas. We have over 50 different fireplaces set up in the showroom to help you get inspired. 

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Our highly trained, friendly showroom team are here to help. Offering the best advice on all aspects of your fireplace project, whether you are looking for a minor alteration or a complete remodel we will take time to show you the options & match these with your requirements. We always recommend that you bring in a picture of your current fireplace when visiting the showroom, as this will help us to advise you of your options.
We will help you combine the different elements to create your perfect fireplace, whether you are choosing ready made items or require a complete bespoke design service.
Our dedicated surveyor will visit you at home to check the suitability of your situation for your chosen fireplace. Our surveyor will offer you any technical information you require as well as helping plan your fireplace installation around other works you may be carrying out. All of our home visits are free of charge.
Prior to any work commencing & after our survey, we will provide you with a free of charge, fully itemised quotation either via email or post (depending on your preference). The quotation will detail the work we will undertake along with the fireplace you have chosen & give you any other options required.
Our experienced in-house installation teams carry out all of our installations. Our engineers are Gas Safe & HETAS registered. We undertake all aspects of the installation; removing the existing fireplace, altering the fireplace, fitting the new fire/fireplace & plastering.
All of our work is covered by our 2 year guarantee. The fires we supply are from the UK’s leading suppliers. This ensures we are able to obtain parts & maintain your fire for the duration of its life. We also offer ongoing servicing for gas & solid fuel appliances.
If you already have your own installer, we are happy to offer all products & made to measure items on a supply only basis. We offer a two person delivery to the room for large & heavy items (an additional cost will apply).

Visit our Showroom

Get in touch

The Fireplace Centre (West Bridgford) Ltd
41 Radcliffe Road
West Bridgford