We guarantee all our workmanship for two years to give you piece of mind, but our aftercare doesn’t just extend as far as our workmanship guarantee. We also offer ongoing help & support with all our fires & fireplaces; whether it’s just a quick question about how best to clean your new fireplace or if you need a little help getting to grips with lighting your stove, we are always here to help. Our aim is to ensure that you are happy caring for your fireplace & confident in using your new fire.
We stock a vast range of products in the showroom to help you care for your new fire & fireplace.
It is recommended that you have any gas or solid fuel appliances serviced annually to ensure safety & performance. We offer all customers the option to be added to our servicing database after we have installed the fire. We will then send you a reminder that a service is due. All the work to service your fire is undertaken with our own in-house service engineers. We carry out the required safety checks & maintenance required on the fire each year as well as cleaning the fire, respraying coals, cleaning the cast, & making the fireplace look like new again.
If in the future your fire requires a new part, we can arrange this for you by dealing with any warranty claims with manufacturers on your behalf, or sourcing parts from our suppliers for older fires too.
Our highly trained staff are here to help with ongoing advice. Whether you just need to ask a simple question or have a more technical enquiry we will be able to help!
Our in-house service engineers are expert at our vast range of products which ensures they can effectively service & maintain your fire for years to come. Our engineers are trained to not only take care of the safety elements of the fire but also keep your fire looking great too.
Life is busy & remembering to book your service can be easily overlooked. We send a reminder each year when your fires is due for a service. There is no contract or obligation to book in with us.
We can help you create your prefect fireplace, whether you are just looking for a little refresh with a new fire or surround or a completely new fireplace. We recommend an initial visit to the showroom where our friendly showroom team can help you with lots of ideas. We have over 50 different fireplaces set up in the showroom to help you get inspired.