Following a showroom visit & consultation we will arrange a free or site visit. This is a crucial part of the process in tailoring the fireplace to your requirements. It allows us to check that your ideas are suitable and compliant with the necessary regulations.
The home visit also creates an opportunity to see how your space will be used and a feel for the rest of the house/build. As well as checking that the fireplace will fit and work correctly, we will check the chimney/flue (if there is one), room size and discuss other aspects that may affect the installation such as decorating, flooring etc.
We can meet with architects and builders in advance so that the correct chimneys, flues and ventilation is considered, designed and built to specification from the start. Nothing is worse than getting to the end of a big project only to find that your centrepiece fire cannot be installed due to a regulation or incorrect flue system. Attention to detail is what ensures you will get theist possible finish and have a stunning fireplace to enjoy!
We have a full-time in-house surveyor on the road (you may see our little Smart car out & about!). Our surveyor comes from a fireplace installation background not a sales background. He has over 10 years on site experience as well as being fully HETAS trained and registered.
We understand that life is busy, you don’t want to be waiting in all day and that office hours are not always convenient. That’s why we offer evening & Saturday morning appointments as well as our daytime appointments. We always give you a fixed time, so no waiting in!
Our home visits are free of charge. There is no obligation for you to purchase a fireplace from us & always no pressure. Our surveyor is not a salesperson, he is technically trained & there to ensure that the fireplace you like will suit your situation.
We can help you create your prefect fireplace, whether you are just looking for a little refresh with a new fire or surround or a completely new fireplace. We recommend an initial visit to the showroom where our friendly showroom team can help you with lots of ideas. We have over 50 different fireplaces set up in the showroom to help you get inspired.